All orders placed through Team Backpack are securely processed on our platform. Once a customer order is placed, vendors will be notified and are fully responsible for fulfilling the order, including ensuring timely shipment and providing a valid tracking number. Payments will be held in escrow until the customer confirms receipt of the product. Upon verification of delivery, funds will be released to the vendor, minus the agreed commission rate.
In addition, vendors are solely responsible for any fulfillment issues. If a customer claims they never received an item, the vendor must provide proof of delivery. If no proof is provided, the vendor will bear the financial loss, and no funds will be released. Vendors must also adhere to all other store policies, including our Refund & Return Policy, Privacy Policy, and Terms of Service, all of which apply to vendor transactions. By registering as a vendor, you agree to these terms and acknowledge that any disputes with customers will be resolved in line with these site policies.